- How is it billed?
- By the minute. Each plan includes a set number of minutes a month: 200 on Starter, 600 on Simple and Complete. After that it’s 45 cents a minute on Starter and 35 cents on Simple and Complete. We count to the second and add it up once on your bill, with a one-minute minimum per call, instead of rounding every call up. Spam, calls under 30 seconds and callers who hang up or say no during the recording notice aren’t counted.
- What if I have a busy month?
- Some answering systems stop picking up, or cut your line off, when you hit a limit. Ours doesn’t. Past your included minutes, it keeps answering at your plan’s per-minute rate. If you’d like a ceiling, set a spending cap on any plan: once you reach it, calls ring through to another phone you own instead, so you don’t miss them. On Starter, past about 600 minutes a month, Simple costs less each month.
- Is there a contract?
- No long contracts. Every plan is month to month. Starter, Simple and Complete have no setup fee. On Custom, if you leave early, the only thing due is any setup you haven’t paid yet.
- What if it gets something wrong?
- Tell us and we fix it. Before it goes live, you test it until you’re happy with it. After that, we look at how it handles your calls and keep improving it. That’s what the monthly price pays for.
- Do I need a new phone number?
- No. You keep the number your customers already call and set it to forward to your assistant, either every call or only the ones you don’t pick up. Almost every phone provider supports this, and we’ll check yours and walk you through it.
- Can I change plans later?
- Yes, up or down, whenever you like. Starter, Simple and Complete all run the same assistant, so it keeps everything it’s learned about your business and nothing starts over. The number your customers call stays the same.
- What does the monthly price pay for?
- Running it day and night, and making it better. We look at how your assistant handles your calls and keep improving it: sharper answers, the questions your customers actually ask, and fixes for anything it gets wrong. Your callers' conversations are never shared with, or seen by, any other business.
- What does Custom cost?
- It depends on what it connects to, so we scope it with you first. It’s typically from about $2,000 to set up and $479 a month, and you’ll know your price before anything starts.
- Will callers know it’s an AI?
- Yes. The way we build them, the assistant says in its first words that it's an AI and that the call is recorded, and asks whether that's okay.
- Can I hear one first?
- Yes. Our own phone is answered by Alan, an AI assistant we built. The number is on our Meet Alan page.
Want Simple or Complete, or rather talk first? Tell Alan what keeps landing on you,
and one of us will get you started. If it isn’t something we can help with,
we’ll say so.