Privacy: our website and signing up
Last updated: November 3, 2026
This page explains what happens to information you give us through solanova.dev, including when you sign up for a plan or contact us. "Solanova," "we" and "us" mean Solanova LLC, 1700 Wells Rd, Suite 4, Orange Park, FL 32073. Calls to our phone line are covered separately, at solanova.dev/privacy. If your business uses our phone assistant, its callers are covered by your business's own caller notice.
What we collect
- If you sign up for a plan: your business's details and the settings you choose for your assistant, such as its name, your hours and services, the email addresses for call summaries, and the phone numbers you give us, including any you'll test from. When you accept our terms, we keep a record of it: your name and title, the time, your IP address and browser, and a copy of what you accepted. Our payment processor collects your card and billing details. We can see your billing name, your contact details and the last four digits of your card, never the full number.
- If you contact us, or reserved a spot before sign-up opened: your business name, your name, your email address, your phone number if you give it, what kind of business it is, the plan you're interested in, how you heard about us if you say, and anything else you choose to write.
- If you reserve an assistant audit: your name, your company, your email address, whether you're an agency or a business owner, how many AI phone lines you have, the platform they run on if you say, the price range you'd expect to pay, and whether you'd like an email when the audit opens.
- When you visit: the company that hosts our website records standard technical information, such as your IP address, browser and the pages requested, to deliver the site and protect it from abuse. We may also count visits and the pages people read, to improve the site. We don't use advertising or tracking cookies, and we don't run analytics that follow you around the web.
- If you use a chat assistant on our site: it's an AI, not a person, and it tells you so. What you type is used to answer you and to follow up if you ask us to. It's kept for 90 days unless you become a client, and we don't use it to train AI models.
How we use it
Only to get in touch about your sign-up, reservation or enquiry, to answer you, to improve the site, to understand how people find us and what they'd expect to pay, and, if you become a client, to set up and run your service. If you tick the box to hear when the audit opens, we'll email you once about that. We don't add you to a mailing list, sell your information, or share it for advertising.
Who handles it
The companies that host our website and our service and store what you send us, our email provider, our payment processor if you sign up, and, where we use them, the providers that count visits or run a chat assistant. They handle it to provide those services to us, under their own terms. We may also disclose information if the law requires it.
How long we keep it
If a sign-up is started but never finished, we delete it after 30 days without changes. If it's finished but you don't become a client, we delete it 90 days after the last activity on it, or sooner if you ask. If you paid but your subscription ended before your service started, the 90 days run from when it ended. Either way, we keep two things: the record of terms you accepted, which includes your order (your business details and the phone numbers and email addresses in it), for at least five years, as proof of what was agreed; and the billing records we and our payment processor need for tax and accounting. If you don't become a client, we delete your enquiry or reservation details within a year. If you do, your details become part of your client records.
Seeing, changing or deleting it
Email hello@solanova.dev. We'll check the request comes from you, and we'll respond within 30 days.
Do Not Track
Our site doesn't track you across other websites, so it works the same way whether or not your browser sends a Do Not Track signal.
Who this is for
Our services are for businesses in the United States. The site isn't meant for children.
Changes
If we change how we handle this information, we'll update this page and the date above.
Solanova LLC · 1700 Wells Rd, Suite 4, Orange Park, FL 32073 · hello@solanova.dev