Effective date: September 22, 2026
Last updated: November 3, 2026
1. What this covers
This explains what happens to your information when you call our business phone line. "Solanova," "we," and "us" mean Solanova LLC, 1700 Wells Rd, Suite 4, Orange Park, FL 32073.
It covers calls to that number, and texts we send to callers who ask for them (section 11) — not the rest of our website, email you send us, or any Solanova product.
2. An AI answers our phone
When you call, you talk with an AI assistant, not a person. Its voice is computer-generated.
The first thing you hear is the assistant telling you it is an AI and that the call is recorded, and asking whether that is okay. Calls are recorded and transcribed from the moment we answer. If you say no, we delete the call (section 3).
The assistant takes your questions and details so our team can follow up. It does not give quotes, schedule work, agree to anything on our behalf, or take payment. A person follows up with you.
3. If you say no, or change your mind
If you say no — or hang up while the assistant is telling you about the call — the assistant ends the call. Because recording starts when we answer, the first moments will already have been recorded. We then delete the recording and the written record from our systems, ask our voice platform to delete its copy, and check that the recording link no longer works. What stays with our voice platform is a billing record that a call happened: no recording, no written record, and not your phone number. Copies our service providers keep under their own terms are covered in section 6.
If you agree and then change your mind during the call, tell the assistant. It checks with you, then ends the call, and the recording stops. A person then checks the call, and we delete it too, unless what was said involved threats, abuse or misuse of our line. Only then do we keep it, to deal with the problem, on the schedule in section 7.
We keep a short record of what you were told and what you answered, with your phone number and the time, for at least five years, as proof that we asked.
4. What we collect if you say yes
- The recording and a written record of the call.
- Call details — your phone number, when the call was, how long it lasted.
- Call notes — a short summary for our team. If you've called before, the notes can bring together what you've told us across your calls, so we can pick up where we left off.
- What you tell us — the assistant asks for your name, your business, the best way to reach you, what you'd like help with, and how you heard about us. Only your name and one way to reach you are needed.
We never ask for card or bank details, Social Security or other ID numbers, passwords, or health information, and we ask you not to share them. If you do and we find them, we delete them from the written record and notes.
We don't create voiceprints or identify you by your voice.
5. How we use it
To follow up with you, to send you texts you ask for, to pass your message to the right person, to understand how people find us, to check the assistant is working properly, and to keep a record that you agreed to be recorded. We contact you only about your enquiry. We don't use your details for marketing.
6. Who helps us handle it
We use service providers to run the phone line: a telephone carrier, a voice-AI platform that connects the call and turns speech into text, AI model providers that generate the assistant's replies, write the call notes and help us draft our follow-up to you, a database, hosting, an email service that delivers your message to us, and a texting service that delivers texts you ask for. We give them call information only to run the phone line. They, and the companies they rely on, may keep their own copies and use them under their own terms, which our deletion doesn't reach. We may also disclose call information if the law requires it, or to protect someone's safety. We don't sell your mobile number or your agreement to receive texts, and we don't share them for marketing (section 11).
We do not use your call to train AI models, and we do not sell your information or share it for advertising.
7. How long we keep it
We keep recordings, written records, notes and call details for 90 days, then delete them — unless you ask us to delete them sooner, or we need them to resolve a dispute or meet a legal obligation. If you become a client, what you told us moves into our client records.
We keep the record of your answer (section 3) for at least five years.
For a short period after deletion, copies can remain in backups until those are overwritten.
8. Asking for a copy or deletion
Email hello@solanova.dev with the number you called from and roughly when. We'll check the request comes from you before sending or deleting anything, and we respond within 30 days. If we call you back, a person makes that call, not the AI.
9. Where it's stored
In the United States. Within Solanova, only our founders can access call information, including through the tools they use to run the phone line.
10. Age, and where we operate
Our phone line is meant for adults calling about business. We don't verify anyone's age. If it becomes clear a caller is under 18, the assistant ends the call politely and we delete that call. Our services are offered in the United States only, and the line accepts calls from US numbers.
11. Text messages
If you ask during a call for something by text, or say yes when the assistant offers to text it — for example our website address, our email address, or confirmation that we've got your message — the assistant confirms your mobile number and sends that text straight away. We text you only about what you asked for, usually one text per request. We don't send marketing texts. Message and data rates may apply.
To stop texts, reply STOP, or tell us another way, such as saying "no more texts" on a call or emailing us. We'll send one message confirming you've opted out, and nothing more. We keep a record that you opted out, so we don't text you again. For help, reply HELP or email hello@solanova.dev. Carriers aren't liable for delayed or undelivered messages. Our text messaging terms have the details.
What we keep: your mobile number, what you asked us to text you, and your words agreeing, with the time, for at least five years, as proof that you agreed. The texts we send, and their delivery details, are deleted from our systems after 90 days, and we ask our texting service to delete its copy, unless you ask us to delete them sooner or we need them to resolve a dispute or meet a legal obligation.
We don't sell or share your mobile number, or your agreement to receive texts, with third parties or affiliates for marketing or promotional purposes. The service providers that deliver our texts and store our records handle them only to do that.
12. Changes, and how to reach us
If we change how we handle calls or texts, we'll update this page and the date above before the change takes effect.
Solanova LLC · 1700 Wells Rd, Suite 4, Orange Park, FL 32073 · hello@solanova.dev